Privacy Policy

Last updated: 17 August 2026

1. Introduction

JNM Audio and Visuals (Pty) Ltd (“JNM”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you:

• Visit jnmaudiovisuals.co.za;
• Request a quotation or consultation;
• Contact us by telephone, email, WhatsApp or a website form;
• Engage us for audio, visual, lighting or systems-integration services; or
• Otherwise interact with JNM.

“Personal information” means information that identifies you, your organisation or another identifiable person, as described in the Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. Information We Collect

Depending on how you interact with JNM, we may collect:

Information you provide

• Your name and surname;
• Company or organisation name;
• Email address;
• Telephone or WhatsApp number;
• Project or installation address;
• Preferred project date or timeline;
• The service you are interested in;
• Information about your venue, system or technical requirements;
• Messages, attachments and other information submitted with an enquiry;
• Quotations, invoices, payment confirmations and service records; and
• Feedback or reviews you choose to provide.

Providing this information is voluntary. However, we may be unable to respond properly, prepare a quotation or provide the requested service without the necessary contact and project details.

Please do not submit passwords, complete payment-card details, identity documents or sensitive personal information through the general enquiry form unless JNM has specifically requested it through an appropriate secure channel.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• Your IP address;
• Browser and device type;
• Operating system;
• Pages visited and approximate visit times;
• Referring website;
• Cookie or session identifiers; and
• Website performance, security and error information.

This information is generally used to operate, secure and improve the website.

Information received from other sources

We may receive personal information from:

• A company, venue or organisation you represent;
• A colleague or person who refers you to JNM;
• Contractors or suppliers involved in your project;
• Website, email, cloud-storage and communications providers; or
• Public sources where legally permitted.

3. How We Use Personal Information

We may process personal information to:

• Respond to enquiries and consultation requests;
• Assess project requirements;
• Prepare and manage quotations;
• Plan, schedule and deliver installations or services;
• Communicate about a current or proposed project;
• Provide technical and after-sales support;
• Maintain customer, project, warranty and service records;
• Create invoices and maintain financial records;
• Improve our website, services and customer experience;
• Protect our website, communications and systems against fraud, abuse or security threats;
• Establish, exercise or defend legal rights;
• Comply with tax, accounting, regulatory and other legal obligations; and
• Send marketing communications where you have consented or where applicable law otherwise permits us to do so.

We process personal information where it is necessary to take steps requested by you before entering into an agreement, to perform an agreement, comply with the law, protect legitimate interests or where you have given consent.

You may withdraw consent at any time where our processing depends on consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Quotations and Payments

The website is primarily used to provide information and receive service enquiries. It does not currently provide customer accounts or an online checkout.

If you accept a quotation, payment arrangements will be communicated separately. A bank, payment processor or other financial-service provider may process payment information under its own privacy policy.

JNM may retain invoices, payment confirmations and transaction records where required for accounting, tax, warranty, contractual or legal purposes.

5. Direct Marketing

We will only send electronic marketing where:

• You have consented;
• You are an existing customer and the communication relates to similar JNM services, where permitted by law; or
• Another lawful basis applies.

Every direct-marketing communication will provide a reasonable way to unsubscribe or object. You can also ask us to stop marketing communications by contacting us using the details below.

Project updates, quotation correspondence, invoices and service messages are operational communications and are not treated as marketing.

6. Cookies and Website Technology

Our website may use cookies and similar technology to:

• Make the website function correctly;
• Maintain security;
• Remember basic preferences;
• Measure website performance; and
• Understand how visitors use the website, where analytics have been enabled.

You can restrict or delete cookies through your browser settings. Disabling essential cookies may affect parts of the website.

7. Sharing Personal Information

We may share personal information only where reasonably necessary with:

• JNM employees and authorised representatives;
• Contractors, technicians and suppliers involved in delivering your project;
• Website-hosting, email, cloud-storage, communications, analytics, security and IT providers;
• Accountants, insurers, auditors, attorneys and other professional advisers;
• Banks and payment-service providers;
• Regulators, courts, law-enforcement authorities or government bodies where legally required;
• A successor or purchaser in connection with a lawful sale, restructuring or transfer of the business; or
• Another party where you have requested or consented to the disclosure.

Service providers that process information on our behalf are expected to protect it and process it only for the authorised purpose.

We do not sell or rent personal information.

8. International Processing

Some technology, communications and cloud-service providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate contractual, organisational or legal safeguards apply.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Respond to an enquiry;
• Prepare and follow up on a quotation;
• Complete a project or provide support;
• Maintain warranty and service records;
• Comply with tax, accounting and other legal obligations;
• Resolve disputes; or
• Establish, exercise or defend legal rights.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable, unless continued retention is required or permitted by law.

10. Security

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure. Please use appropriate care when sending confidential information electronically.

If a security compromise affects your personal information, we will take appropriate action and provide notifications where required by law.

11. Your Rights

Subject to POPIA and any applicable limitations, you may:

• Ask whether we hold personal information about you;
• Request access to your personal information;
• Ask us to correct inaccurate, incomplete or outdated information;
• Request deletion or destruction where we are no longer authorised to retain the information;
• Object to certain processing;
• Withdraw consent where consent is the basis for processing;
• Object to direct marketing at any time; and
• Submit a complaint about our handling of your personal information.

We may request information needed to confirm your identity before processing a request. We will respond within a reasonable period and as required by applicable law.

12. Third-Party Websites and Services

Our website may contain links to Google, WhatsApp, Facebook, Instagram, TikTok or other third-party services.

When you follow an external link, the third party may collect and process information under its own privacy policy. JNM does not control and is not responsible for the privacy or security practices of external websites and platforms.

13. Children’s Information

JNM’s website and professional services are not directed at children.

We do not knowingly collect personal information from children without the authorisation required by law. A parent or guardian who believes that a child has provided personal information to us may contact us to request its deletion.

14. Changes to This Policy

We may update this Privacy Policy when our services, legal obligations or information-handling practices change.

The updated policy will be published on this website with a revised “Last updated” date. Where required by law, we will provide additional notice.

15. Contact JNM

Questions, objections and privacy requests can be directed to:

Service-area business — no public walk-in premises

Telephone: +27 71 161 5765
Email: support@jnmaudiovisuals.co.za

Please use the subject line “Privacy Request” when contacting us by email.

16. Complaints to the Information Regulator

Please contact JNM first so that we have an opportunity to address your concern.

Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160
Website: Information Regulator complaints